Frequently asked questions
Can I include two pets?
Currently we support one pet per portrait for best visual clarity.
Will it break during shipping?
No — it’s framed and packaged securely to prevent any damage.
What kind of photos should I upload?
Clear, front-facing, well-lit photos work best — around 7–10 different angles is ideal.
Can I request more than one revision?
We offer one free minor revision after the sketch.
99% of our customers are happy with the result.
Due to the handmade nature, further changes may not be possible.
How long does it take?
10–20 days queue time + 7–10 days for carving + shipping time (usually 7–10 days).